Adult male chat bot
All that digital artistry may seem like overkill for the system that tells people where to find their software downloads.But a bot with a winning personality is all that saves Autodesk from a customer service apocalypse.“We’ve reached a capacity constraint where, the number of calls coming in–we just don’t have enough people,” says Gregg Spratto, Autodesk’s VP of operations. So we get a fair amount of questions that are just about how to get up and running or which product to choose,” he says.
He won two Oscars, in 20, for his work creating lifelike CGI facial animation in films including Jackson’s .Cate Blanchett served as the voice model for the Australia National Disability Insurance Agency pilot project. She could be a Caucasian.”What AVA doesn’t look like is a nerd boy’s fantasy.She recorded over 20 hours of phrases that Soul Machines could manipulate into a broad range of dialog for a digital human called NADIA. “We had a group of UX [user experience] folks who did go out and survey customers,” says Spratto.Even the current version of AVA has helped a lot, he says, handling about 40,000 customer help requests a month via the text chat, with an average turnaround of about five minutes.“It would take a small army of our internal agents to handle 40,000 conversations per month,” says Spratto.Built on top of IBM’s chatbot software Watson Conversation API, AVA can currently handle about 500 types of requests, identified from running machine learning on recordings of live help calls to identify common problems customers have.
Autodesk is also experimenting with Watson Tone Analyzer to get a read on a customer’s mood, but Rachael Rekart, who manages Autodesk’s “machine assisted service engagement,” hopes for more.
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But Soul Machines, using additional software that Sagar developed at the University of Auckland, keeps true to the original, retaining even the pink splotches, clogged pores, and errant eyebrow hairs of its human models.
That embracing of flaws may allow digital humans to avoid the “uncanny valley” of creepiness, when a robot looks oh-so-close-to, but not quite, human.
Among his achievements was codeveloping a system called Light Stage that scans a human face and body in extreme detail, with lighting from multiple angles, in order to create lifelike 3D models.